Fix what families feel first

The instinct to refine, polish and elevate what your school offers is part of what makes you an effective Head. But that instinct can backfire when you fix things that are not broken. Especially in enrolments – reality isn’t the only truth that matters. Perception is equally powerful.

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234: First principles

The first episode for 2026 sees Belinda ‘Bel’ McCubbin welcomed as a regular voice, sharing what’s changing in schools this year. The trio introduce two new formats: a termly deep dive interview with experienced school Heads and a 92-second mini stories capturing testimonials of common problems faced by Heads and how to move forward. The main conversation centres on first principles, and why they matter when teams are busy, yet outcomes remain unimproved.

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237: Welcome to The Insight Series

In the first episode of 2026, Charlie introduces a new format for SMC – The Insight Series. These short, focused mini chapters are designed to make big school marketing topics easier to tackle, with clearer priorities and practical next steps. Each topic follows a structured flow: Orientation sets the context, Reality names what gets in the way, Insights shares useful frameworks, What We See brings in what’s happening in schools, and Applied turns it into next steps for you.

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236: The solution to your video content needs

In the final episode of SMC for 2025, Charlie is joined again by Senior Account Manager James Tindall and imageseven’s Director of Design — José Caceres — to discuss a new video content solution created to help schools produce consistent, high-quality content – imaginate. The team explores how imaginate supports schools by connecting overarching strategy with the demands of day-to-day content creation. In the Deep Dive, the team assess what makes a design feel truly balanced and ‘just right’, focusing on the importance of visual principles such as grids and structure to typography and colour schemes. In Rants and Raves, the trio dissect this year’s Christmas ads and discuss those that created a compelling story and who missed out.

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What your savings are really costing you

Marketing teams come in a range of different sizes – from the ‘one-man band’ to the team of many. The number and expected outcomes of their responsibilities should be reflective of the size and skillset of the team members, but this is often not the case and as budgets tighten, marketing and communications staff are sometimes the ones feeling the pinch.

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233: Closing the gap between insight and action – Part 2

In this follow up to episode 232, Brad and Scully focus on how Heads can turn understanding into meaningful activity that changes behaviour or perception for your audience. They explore how to define success before acting, choose the right measures and build simple systems that keep teams aligned. The conversation highlights how structure prevents drift and sustains momentum through the term. The duo discusses practical steps for maintaining momentum and ensuring insights create meaningful improvement for families and staff.

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232: Closing the gap between insight and action – Part 1

Despite having more data and reports than ever, many schools still struggle to turn insight into meaningful change. Brad and Scully explore why execution often stalls through vague direction, thin ownership and weak inspection, and outline how Heads can close the ‘strategy-execution gap’. They share practical examples across enrolment, communication and brand delivery, demonstrating how clarity, cadence and single-point ownership can transform insight into visible, day-to-day behaviour change.

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The art of personalisation

In today’s competitive education landscape, personalisation is no longer just a marketing trend — it’s an expectation. Prospective families are looking for connection, care and confidence when making their decision and every interaction with your school contributes to this perception.

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231: The enrolment journey – Interview with Anthony McCausland

Parents are becoming far more sensitive to how schools communicate fees, and fee transparency is now one of the top factors shaping enrolment decisions. In this interview episode, Brad is joined by Anthony McCausland, Founder and CEO of Feesable, to discuss new national insights from the School Fees in Australia: 2025 Report. They explore how Gen Z parents are reshaping expectations, why clarity and simplicity build trust and retention, and the practical steps Heads can take to modernise fee communication and strengthen every stage of the enrolment journey.

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230: How heads build marketing maturity

Heads feel like they’re constantly firefighting. In this episode, Brad and Scully discuss how to replace that reactive cycle with calm and confident leadership through marketing maturity. They explore how disciplined systems create clarity, resilience and trust across your school and outline five practical steps to embed structure, align marketing with strategy and lead with confidence – building stability that lasts beyond any single person or change.

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