private Archives - imageseven

253: What actually moves enrolments forward – 1/5

More enquiries are not always the answer to an enrolment problem. In the first episode of ‘Turning confidence into enrolment momentum’, Charlie explores why interest and confidence do not automatically lead to commitment. He discusses the difference between generating demand and creating momentum, and why enrolment performance needs to be an institutional responsibility. For school marketers, the challenge is seeing where families hesitate and making the next step clear, timely and worth taking.

259: Trends in school experience – Interview with Dr David Willows and Suzette Parlevliet

In this interview episode, Brad is joined by [YELLOW CAR] co-founders Dr David Willows and Suzette Parlevliet to examine what 30,000 accounts of school life reveal about students, parents and employees. They explore why relationships matter and how a lack of coherence can surface as student pressure, parent confusion and employee workload concerns. The challenge for school Heads is to listen beyond surveys, communicate the insights and align what the school promises with what its community experiences.

258: Short-termism weakens trust

In this episode, Brad, Bel and Scully examine why quick wins can borrow from future trust. They distinguish acting quickly from short-termism, where immediate pressure replaces a school’s long-term strategic direction. The discussion explores why marketing that reassures leaders can unsettle parents, whose school choice can unfold over years rather than campaign cycles. The trio challenge Heads to maintain continuity through change and consider families’ longer decision journey.

257: Turning strategy into action – Interview with Chris Post

In this interview episode, Brad is joined by Chris Post, Headmaster of the Boys’ Latin School of Maryland in Baltimore, the United States of America, to examine how strategy can guide decisions and drive action. Chris explains why broad, agreeable plans fail to move a school forward and why sharper choices require rigorous debate and alignment between the Board and leadership team. He shares how a strategy-on-a-page keeps priorities visible, guides decisions about programs, positions and resources, and creates the discipline to ask what should continue, what should change and what needs to stop.

252: Designing a brand parents can move through effortlessly – 5/5

In the final episode of ‘Creating clarity parents can see and navigate’, Charlie turns the series into a practical framework for school marketers. He explores why clarity starts with what parents need to understand, not what a school wants to show. Rather than relying on any single asset to do the work, the episode looks at how a connected brand experience can reduce effort, strengthen understanding and make the next step feel clearer.

256: Trust through repeated proof

In this episode, Brad, Bel and Scully examine two connected principles: consistency builds trust and reputation lags behaviour. They explain how families build confidence from patterns across touchpoints, while contradictions act as a confidence tax. The discussion explores why reputation changes only after behaviour has been experienced long enough to be believed, and why pressure reveals whether a school’s priorities and decision logic are genuinely stable. They challenge Heads to resist short-term reputational fixes and ensure communication reflects behaviour the school can repeatedly prove.

255: Deep Dive – Interview with Ros Curtis AM

In this deep dive episode, Brad is joined by Ros Curtis AM, Principal of St Margaret’s Anglican Girls’ School, to reflect on 16 years of leadership as the School grew from around 800 to more than 1,400 students. Ros explains how clear values, a relentless focus on students and consistent storytelling helped strengthen academic reputation while protecting the School’s sense of community. She discusses why marketing must reflect reality, how trust is built through relationships and integrity, and why Heads are stewards who must guard against complacency and arrogance.

251: When a school’s brand just makes sense – 4/5

A school brand can look impressive and still leave parents uncertain. In this episode of the Insight Series, Charlie is joined by imageseven Account Director Shelley Garcia-Webb to explore the difference between a brand that looks polished and one that genuinely helps parents understand a school. Shelley explains how clarity starts when a school’s story, experience and digital presence reinforce each other, rather than asking parents to join the dots. When that alignment holds, the brand feels easier for families to recognise, trust and choose.

254: The Head as Asker In Chief – Interview with Alan Jones

In this interview episode, Brad is joined by Alan Jones, Principal of Christ Church Grammar School in Claremont, Western Australia. Together they examine why the Head is central to school philanthropy. Alan explains that the ask only becomes possible after trust has been built and the educational purpose is clear. He describes fundraising as a long-term relationship, strengthened when donors understand the difference their support can make and feel part of the school’s direction. He also explains why Heads must thank donors personally, steward relationships carefully and show what their generosity has achieved.

253: Visible difference, meaningful value – Part 2

In this episode, Brad, Bel and Scully continue examining two principles: differentiation or invisibility, and the market defines value. They explain why distinctiveness should create clarity without becoming rigid, and why differentiation communicates particular value rather than superiority. Parent language and enrolment feedback become leadership intelligence, testing whether the school is understood as leaders intend. They challenge Heads to decide what their school must be known for, sharpen that signal consistently and ensure the promise made to families aligns with their experience.

250: Clarity is a system parents experience, not a message they hear – 3/5

Clarity of message depends less on one strong asset, than on the system connecting every interaction. Charlie explores why a school can follow its style guide perfectly, yet still feel difficult for parents to understand. Exploring the differences between style guides and design systems, he looks at the layers beneath execution, from strategy and message architecture to visual identity and experience design. When those layers connect, parents are less likely to notice the system itself. They simply feel that the school makes sense from every interaction.

252: Replacing assumptions with clarity – Interview with Tim Watson

In this interview episode, Brad is joined by Tim Watson, Principal of Northern Beaches Christian School (NBCS), to explore how schools can replace assumed understanding with shared clarity. Tim explains how the school’s Compass document illustrates NBCS’s founding principles, beliefs, values and educational commitments, helping leaders distinguish what must remain fixed from what can change. He discusses how this concise reference point guides Board recruitment and decision-making, preserves continuity through generational change and gives the school freedom to face the future without losing the intent that shaped it.