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How good is the customer experience at your school?

Word-of-mouth is the single biggest driver of enrolment enquiry at your school. What, then, drives word-of-mouth? In large part, it is the experience of your

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Schools and social media

How does your school compare? For school Heads, social media can either be a great tool in your communications toolbox or it can be a

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Three questions your school must answer

Let’s not waste your time. Here are the three questions: 1. Do you understand me?2. Can I trust you with my child?3. Will you keep

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COVID-19 implications to delivering on enrolment contracts

The outbreak of COVID-19 disrupted industry operations and affected the performance of contracts in all sectors. In the education sector, COVID-19 resulted in schools transitioning

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Is your school’s marketing strategy WOMbound?

I have been a huge proponent of word-of-mouth marketing. Why? Because word-of-mouth works and is the most effective way to reach your customers — the

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School development proposals and the court of public opinion

I’d like to introduce you to an old friend of mine. His name is Mervyn Sprogg and he lives fairly close to your school. You

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Six irrational leaps to avoid in school marketing

There was no Viagra in 1918, but there were plenty of goats. At the time, the alleged sexual prowess of goats enjoyed legendary status. So

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Is your school website accessible?

Most people today can hardly conceive of life without the internet. It has revolutionised our communications to the extent that it is now our preferred

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The top five school marketing mistakes … and how to fix them

Frustration is the most common emotion imageseven sees when Heads try to describe the current status of their marketing efforts. But you don’t have to

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The experience economy goes to school

Marketing as a profession is at an inflection point between what we are familiar with, what we have permission to do and what is possible.

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Engage, inform and inspire (repeat)

Anne Dunstan became the Principal of Guildford Grammar School in January 2020. SMJ talked with Anne to find out how she approached (and even embraced)

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Using social media for recruiting

What an incredible year 2020 was for the education sector to navigate. Who would have thought that, on the whole, the sector would have adapted

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  • services
    • guide with strategic insight  
    • craft your school brand
    • deliver consistent performance
    • video
  • meet the team
    • work with us
  • insights
    • smj
    • smj podcast
    • smj blog
    • smc podcast
    • bold school brand
  • contact
    • Frequently Asked Questions
schedule a meeting