Your school brand promise: Boldly communicating your value

Education marketing is built on promises.

What does your college, university, or school promise to give your prospective student in exchange for their time, interest, tuition, social media share, email, etc?

Marketing is built on promises because you’re communicating with a prospective audience about a transaction that hasn’t occurred yet. The exchange of value is still off in the future.

When you examine every marketing message, you’ll find that you are making a lot of promises.

What you will do… when you will do it… how you will go about it… whom the student will become.

But when we talk about an education brand promise, we’re talking about the central promise that you need your prospective student to hear loud and clear.

An education brand promise is a pledge you make in your marketing about the primary benefit prospective students will receive from attending your school.

One of your primary objectives as a marketer is to get your education brand promise to shine through and draw your audience in every message you send out.

Staking your claim
Another way to think of an education brand promise is staking your claim. Make a bold, explicit claim.

What is it that you do or provide that is the absolute best in your geographic area, expertise, or class?

Marketing guru Seth Godin emphasises that being the best at something doesn’t mean being the best in the whole, wide world. “Being the best” is relative:

Best in the world just refers to the world of the consumer in that moment, and best means the thing that most appropriately fits his worldview. In other words, I don’t think you have to be the best in the world at classical violin. I think you can do great by making the best espresso on this particular block of downtown Chicago, or being the politician with the best stance on immigration (the one I agree with the most).

Your education brand promise should be so bold and clear that everyone will know if you achieved or failed at delivering it.

The possibility of failure to deliver — and how obvious that failure would be — makes the idea of communicating your education brand promise a scary proposition. That’s why Seth goes on to say:

Compromise is the enemy of that. So is fear. So is the desire to fit in or be average.

The key is to know your school so well that you could make the claim of being the best at something without any fear that you won’t deliver on your promise.

Building trust
The biggest mistake schools make when staking out their education brand promise is making a promise that’s contrived, or worse yet, ripped off from another school.

Promises that don’t come from what your institution just does organically (i.e., your mission) are promises you will most likely break.

Social psychologist Dr. Heidi Grant Halvorson revealed in a Huffington Post article the small difference between the promises we break and the ones we keep:

Telling others about your intention to do something does make you more likely to actually do it, but this is only true when the actual behaviour you are committing to is desirable for its own sake. [Emphasis mine.]

Earlier in the article, she gave the example of how a friend offered to babysit her children so she could get away and take a break. Will that friend ever come through and watch the kids? Heck, no!

Why we break promises
Her friend’s promise did not come from an authentic desire to be with the kids.

Dr. Halvorson’s well-intentioned friend was just making the promise because she wanted to feel like a good friend.

If her friend had said instead, “Tell you what, I like your kids. I’ll swing by and be with them for a couple hours so you can get a break.”

That would be a promise she would keep! Why?

Because it’s a promise to do something that she already likes to do. Being with the kids was “desirable for its own sake.” It’s not about a contrived version of herself that she wants to project (like being a good friend when she’s really not).

What things does your school do that you do simply because they are a natural extension of who you are?

If your mission is life-changing research, then that’s something your institution will do because “it is desirable for its own sake.” That’s a brand promise that you can make! For example…

“At [YOUR SCHOOL], students take part in ground-breaking research.”

If your institutional passion is leadership, then you will encourage leadership development in everyone because that’s just what you do. Your education brand promise could be…

“At [YOUR SCHOOL], leaders are made.”

Our promise to you
Making and keeping your brand promise is an ongoing, and sometimes intense, process.

In real life, we need trusted voices who help us make the right promises — and who help us keep them!

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